Privacy Policy

Bonn-Weiss Group Private Limited (" Bonn-Weiss Group ," " BWG ," " we ," " us ," or " our ") is incorporated under the Companies Act, 2013, with CIN U32509PN2026PTC251373, and headquartered at Office Desk 3c, Incube Co Working Space, 3rd Floor, Survey No 242/1&2/38, D.P. Road, Baner Gaon, Pune, Haveli, Maharashtra 411045, India. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit bwg.life (the " Site ") or engage with our services.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

1.1 Information You Provide

• Contact information : name, email address, phone number, job title, and organisation name submitted through our contact or request-access forms.
• Business information : details about your procurement needs, facility type, volumes, and product requirements that you share during sales conversations.
• Communications : emails, messages, or other correspondence you send us.

1.2 Information Collected Automatically

• Usage data : pages visited, time spent, referring URLs, browser type, device type, operating system, and IP address.
• Cookies and similar technologies : see our Cookie Policy for full details.

1.3 Information from Third Parties

We may receive information about you from publicly available sources, business partners, or analytics providers that supplement the information you provide directly.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide our medical supply and Digital Long-Term Agreement (LTA) services.
• Process and manage customer accounts, agreements, and shipments.
• Send service-related communications including order updates, shipment tracking, and regulatory notices.
• Send marketing communications where you have opted in or where permitted by applicable law.
• Improve and personalise our Site and services.
• Detect, prevent, and address technical issues, fraud, or security incidents.
• Comply with legal obligations, including those under Indian law, DPDP Act 2023, and applicable export and trade regulations.
• Enforce our Terms & Conditions and other agreements.

3. Legal Basis for Processing (GDPR and applicable laws)

Where the General Data Protection Regulation (GDPR) or equivalent legislation applies, our legal bases for processing are:

• Contract performance : processing necessary to fulfil our supply and LTA obligations.
• Legitimate interests : operating and improving our business, marketing to B2B contacts, and maintaining security.
• Legal obligation : compliance with applicable Indian, EU, and US regulations.
• Consent : where you have explicitly opted in to marketing communications.

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers : third-party vendors who assist with website hosting, analytics, email delivery, CRM, and IT support, bound by confidentiality obligations.
• Business partners : logistics providers, customs brokers, and regulatory consultants involved in fulfilling your order.
• Professional advisors : lawyers, accountants, and auditors under confidentiality obligations.
• Regulators and authorities : where required by law, court order, or governmental authority, including the Ministry of Commerce (India) and other applicable regulatory bodies.
• Business transfers : in connection with a merger, acquisition, or sale of assets, subject to confidentiality undertakings.

5. International Data Transfers

BWG operates globally. Your information may be transferred to and processed in countries other than your country of residence, including India, the United States, and the European Economic Area. We rely on standard contractual clauses and other appropriate safeguards for cross-border transfers where required.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations (including tax and regulatory record-keeping under Indian law, typically 7 to 8 years), resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymise it.

7. Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information ("right to erasure"), subject to legal retention requirements.
• Object to or restrict processing of your information.
• Data portability (receive your information in a machine-readable format).
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with a supervisory authority (e.g., the Data Protection Board of India, or your local EU/UK data protection authority).

To exercise any of these rights, contact us at info@bwg.life. We will respond within the timeframes required by applicable law.

9. Children's Privacy

Our Site and services are directed exclusively to healthcare and medical procurement professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Policy on this page with an updated "Last updated" date. Your continued use of the Site after the effective date constitutes acceptance of the updated Policy.

12. Contact Us

For privacy-related questions or to exercise your rights:

Bonn-Weiss Group Private Limited Office Desk 3c, Incube Co Working Space, 3rd Floor, Survey No 242/1&2/38, D.P. Road, Baner Gaon, Pune, Haveli, Maharashtra 411045, India Email: info@bwg.life Website: Contact form